Question 1

Where do I meet the driver at Malpensa?

Accepted Answer

At the arrivals exit. The driver holds a sign with your name. On request — with your company logo.

Question 2

What happens if my flight is delayed?

Accepted Answer

We track the flight by number. Up to 60 minutes of waiting is free. Beyond that — 20 euro per hour, calculated on the actual time. No surprises.

Question 3

Do you have child seats?

Accepted Answer

Yes: boosters (4-12 yrs), child seats (9 months to 4 years), infant carriers (0-12 months). Free, reserve in advance.

Question 4

Do your drivers speak English?

Accepted Answer

All our drivers are Italians. They speak 3 languages: English, Italian and Russian (mandatory hiring requirement). Some also German and Spanish.

Question 5

Is there a night surcharge?

Accepted Answer

Yes, +20% from 22:00 to 06:00 (local Italian time). The form shows it immediately when you pick the time — no surprises.

Question 6

What is included in the price?

Accepted Answer

Mercedes vehicle, English/Italian/Russian-speaking driver, meet and greet with a sign, 60 minutes of free waiting, child seats, water and Wi-Fi. Border crossings CH/FR/MC are included.

Question 7

How can I pay?

Accepted Answer

Pay after the trip — cash (EUR/CHF), card (Visa/Mastercard) or bank transfer for corporate clients. No prepayment required.

Question 8

Can I cancel the booking?

Accepted Answer

Yes, free cancellation up to 24 hours before the trip. Within 24h — 50% fee, no-show — 100%.

Everything you wanted to ask

Booking

At the airport

During the trip

Drivers and languages

Pricing and payment